Order Placement

At BivSell, we’re here to make your shopping experience smooth - from placing an order to tracking it, handling returns or exchanges, and answering any questions along the way.

1. Do I need an account to place an order?

No. You can checkout as a guest by providing your email address and shipping information. Please make sure your contact details are correct, as all updates will be sent via email.

However, creating a BivSell account comes with great perks:

  • Easily track your orders anytime.
  • Save your contact and shipping details for faster checkout.
  • View and manage your past purchases.
  • Be the first to hear about special offers and exclusive deals.
2. Is there a cost to create an account?

No. Signing up for a BivSell account is completely free.

3. How can I check my order status?

You can track your order using your order number or tracking number on our website. If you have an account, simply log in to view the latest updates. We’ll also send you email notifications with any shipping and delivery updates.

4. How do I return or exchange an item?

Most products can be returned within 30 days of purchase. If you purchased through bivsell.com, you can request a return from your Order History or by contacting our support team.

Please note: Certain items may have different return timeframes or restrictions (e.g., seasonal products, promotional items, or bulky goods). For complete details, please refer to our Returns & Refund Policy.

Payment

Have questions about how to pay, issues with billing, or trouble completing a transaction? The FAQs below cover the most common concerns so you can get the answers you need quickly.

1. What payment methods do you accept?

We accept major credit and debit cards, including:

  • Visa
  • MasterCard
  • American Express
  • Discover

All payments are processed in U.S. dollars (USD). If your card is issued in another currency, your bank may apply its own exchange rate.

2. Will my card be charged immediately?

Yes. Once your order is confirmed, your payment will be processed right away. In some cases, it may appear as a “pending” transaction before being finalized.

3. What should I do if my payment is declined?

A payment may be declined for several reasons:

  • Insufficient funds
  • Expired card
  • Daily spending limits or bank security blocks
  • Temporary system errors

If this happens, please try again after 30 minutes, use a different card, or contact your bank for assistance. If the issue persists, reach out to our customer support team.

4. Why is my payment showing as “Pending”?

A “Pending” status means your bank has authorized the payment but has not fully processed it yet. This usually resolves within a few days. If it doesn’t, we recommend contacting your bank for more details.

Need More Help?

If you couldn’t find the answer here, we’re happy to assist you directly.

Our team will get back to you as quickly as possible.